At Silver Poetry, we strive to ensure that our customers are receiving products that are of the highest quality. In the unlikely event that you have received a product in less than pristine condition, please write to us at swati@silverpoetry.co.in
RISK FREE SHOPPING
You can return or exchange any product if you are not satisfied with the fit or size, or in case of product defect (design or wearability) within 7 days from the date of delivery.
We offer a store credit (credit note) valid for a year from the date of issue.
ELIGIBILITY
Products must be unused, undamaged and should have all the original tags and packaging. Once your return is processed, the full value store credit (product price, including taxes) will be shared with you. Any additional shipping charges, if paid, are not covered.
PROCESS
To initiate a return/exchange, call us +91-7982609002. Alternatively, you can also email us at swati@silverpoetry.co.in with your order details.
Our warehouse team typically takes around 48-72 hours to inspect all items due for returns or exchanges. Once approved, it’ll take up to 24 hours for us to issue the store credit with 1-year validity.
For an exchange, we’ll ship out your new size/product once the pickup is completed.
Also, customer will bear the cost of reverse doorstep pickup (Rs.150) or she shall deliver/courier the product from her end and share tracking details with us. If customer is sending product on her own, Silver Poetry won't be responsible for loss of product on the way (if any).
REFUND
If the wrong product has been sent by our team or if it has a manufacturing defect with respect to design or wearability of the product, then we can offer a full refund or a replacement product, in addition to free doorstep pickup. To claim please ensure you record the unpacking video of the product.
In any case NOSEPINS ARE NON-EXCHANGEABLE due to personal hygiene.
Products made on order or customised items can not be exchanged.
For Customised/ Made to Orders
Made-to-order and customised pieces will not be eligible for returns and cancellation.
If customised and made-to-order is cancelled, the refund goes in the Silver Poetry store credit only.